General Troubleshooting Guide

Answers to the following troubleshooting questions can aid Novari Health Application Support agents in their investigation

1. What browser are you using? Is it the latest browser version? Have you tried clearing browser cache?

2. When did this issue first arise? Is it affecting multiple users?

3. What action(s) are you performing when you experienced this issue?

4. Can you reproduce this error in the Test environment? 

5. Did you receive the same error in both environments?  

6. Can you provide reproduction steps in detail? 

7. Is this issue related to a particular case?  If yes, provide the eReferral ID.

8. If the requisition is an F number ID, please provide us with the inbox and state that the requisition is in.

9. Is there an error message?  If yes, provide screen shot or description if possible (no PHI)

For instructions on how to clear your browser cache, visit one of the below links

Google Chrome:  https://support.google.com/accounts/answer/32050

Microsoft Edge:  https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

Safari: https://support.apple.com/en-ca/guide/safari/sfri47acf5d6/mac