Orders to Inbox

Orders to Inbox Overview

Novari eRequest™ is designed to enhance the ordering process for Inpatient and Emergency Room/Emergency Department (ER/ED) requests. This functionality enables an organization to obtain orders, such as medical imaging referrals, directly within Novari eRequest from the hospital information system (HIS), thus removing the necessity for printing and manual examination. The order reception process is automated and seamlessly integrates into the Inbox of Novari eRequest from the HIS, where it can then be processed

To enable orders to be directed straight into the Inbox, specific mappings need to be created. These mappings involve forming the essential links between the HIS and Novari eRequest, as well as synchronizing the data fields across both systems and is done during the implementation phase. Once these mappings are in place, the requisitions can flow seamlessly into the eRequest Central Intake Inbox.

The HIS Order is presented in the Novari eRequest Inbox as a PDF like the example shown below

HIS Order to Novari eRequest Inbox Troubleshooting

Order sent from HIS does not appear in Novari

If the Order sent from HIS does not appear in Novari eRequest inbox, please ask your IT team to confirm the following:  

• The message for this patient was sent.

• The Novari Connect services are running; if not,  restart them.

• The referral was not junked from the inbox.

If the message was sent, wasn’t junked and Novari Connect services are running, please send an email to Novari Health Support providing the IT message ID (not the Referral ID) and date and time it was sent. If the requisition is in the Inbox, the message ID is an F-number ID, for example F-XXXXXXX. Include the name of the Inbox where the requisition should appear.

The fields not mapping correctly

If the fields are not mapping correctly, Please ask your IT team to confirm the following:  

• The fields were sent in the order.

If the fields were sent in order, please have the IT lead (Novari Support Coordinator) to send an email to Novari Health Support and provide the IT message ID (not the Referral ID) and date and time it was sent, and which fields did not map. If the requisition is in the Inbox, the message ID is an F-number ID, for example F-XXXXXXX.