Request to Schedule from Novari eRequest to HIS

Novari eRequest can be integrated with your hospital’s information system (HIS) to send request to schedule messages (S12) to the HIS. Novari eRequest uses Fast Healthcare Interoperability Resources (FHIR) standards. All appointment-related information is sent to the HIS, eliminating errors or the need for manual intervention when scheduling appointments.

To ensure this smooth integration, fields within Novari eRequest are mapped to the HIS's accepted format, ranging from protocols to exam codes. This is done during the implementation phase.

An essential feature of this process is that your HIS saves the unique Novari ID and includes it in scheduling updates. This integration will not only eliminate transcription and manual steps but also significantly increase interoperability, ultimately leading to a more efficient and streamlined system for your organization.

Novari Connect is used to pass the message between Novari eRequest and the HIS.

Novari eRequest requires acknowledgement back from the HIS. The acknowledgement returns the same message control ID (MSH10).

Novari eRequest does not handle cancellations through this integration. Cancellations occur within the HIS. Cancellations messages sent to Novari eRequest must return the Novari ID.

Troubleshooting

The request to schedule message was not received by the HIS.

This could be caused by one or more of the following:

• Your hospital’s information system port is not listening.

• Novari Connect was unable to connect to HIS.

• The message was not sent by Novari eRequest.

• Novari Connect is not running.

• Issues with the network/VPN.

Please confirm with your IT lead:

• The network/VPN are working.

• The message for this patient was sent.

• The HIS port is listening.

• The Novari Connect services are running.

If the message was sent and the network/VPN/port/Novari Connect are working, please send an email to Novari Health Support providing the IT message ID (not the Referral ID) and date and time it was sent.

The request to schedule was not processed by the HIS

This could be caused by the S12 request to schedule message missing information, such as the Novari ID or patient demographics or an issue with the hospital’s information system.

Please confirm with your IT lead:

• The message was sent and contains all the necessary information.

• The hospital’s information system received the message.

If the message was sent and the hospital’s information system received the message, please send an email to Novari Health Support providing the IT message ID (not the Referral ID) and date and time it was sent.