ADT Troubleshooting Steps

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ADT Troubleshooting Steps

Unable to search for patient or unable to match a patient

Please confirm with your Support Coordinator or IT lead the following information:

The connection is up and sending ADTs
The message for this patient was sent
An ACK was received

Upon verifying that the message has been transmitted, please have your Support Coordinator contact Novari Support and provide them with the Novari ID/list code of the affected case, in addition to the message ID, date, and time of transmission.

Countries listed for Novari Health services: Australia, Canada, New Zealand, UK, USA.