.jpg?sv=2022-11-02&spr=https&st=2025-04-26T14%3A39%3A31Z&se=2025-04-26T14%3A51%3A31Z&sr=c&sp=r&sig=%2BOC5qB7WrwqmNjOGatbJxKELbGwb8KvBmtUM76tYt%2FE%3D)
Scheduling confirmation does not show in Novari ATC after scheduling in the HIS
After scheduling in the HIS, if the scheduling confirmation does not show in Novari ATC:
Please confirm with your IT lead:
That the connection is up and sending scheduling messages.
The message for this patient was sent.
An ACK was received.
Confirm that the message has the correct mappings, list code and MRN.
If the message was sent, please contact Novari support and provide the Novari ID/list code of the affected case, along with message ID, list code, date and time it was sent.
Scheduled Case is Showing as Cancelled in Novari ATC
Please confirm with your IT lead:
If an SIU^S15 was sent for this case.
This will display the case as cancelled in Novari ATC.
Case record: After completing a case in the HIS, the case does not get completed in Novari ATC
Please confirm with your IT lead:
That the connection is up and sending case completion messages.
The message for this patient was sent.
An ACK was received.
Confirm that the message has the correct mappings, list code, MRN, completed date, start and stop times for the case.
Upon verifying that the message has been transmitted, please contact Novari Health support, and provide them with the Novari ID/list code of the affected case, in addition to the message ID, date, and time of transmission.
Case record: After cancelling a case (day of) in the HIS, the case does not get completed in Novari ATC
Please confirm with your IT lead:
That the connection is up and sending messages.
The message for this patient was sent.
An ACK was received.
Confirm that the message has the list code, MRN, and cancellation reason. Verify that the cancellation reason is mapped in Novari ATC.
Upon verifying that the message has been transmitted, please contact Novari Health support, and provide them with the Novari ID/list code of the affected case, in addition to the message ID, date, and time of transmission.After attaching an account number in Novari ATC, the documents don’t go to the HIS
Confirm that an account number is attached
Confirm that the document type is mapped in Novari ATC and the HIS
Try unassigning the account number, click save and reassign the account number, this will retrigger the send documents
Please confirm with your IT lead
That the file was received on the server
If the document was not received on the server, please contact Novari Support with the list code
Account number is not showing up in Novari ATC
Please confirm with your IT lead
That the account number was sent via ADT
If the message was sent, please contact Novari Support and provide the message ID and date and time it was sent
