Change Order Process

Change Requests

Change orders are submitted by the Support Coordinators in your organization.

It is crucial to work together internally on the specifics of the suggested change order request to make sure all possible workflow effects are taken into account and all required stakeholders are aware of the change request. Submit the form here: Change request

Change Order Types

eRequest or MIRM Configuration or Workflow Changes

Specific configuration or changes within your workflow relating to the eRequest and MIRM products. This form helps in discerning specific questions to enable us to process your request efficiently.  

Feature Request

New product requests that are not modifications of existing functionality.

Product Feedback/Suggestions

Feedback and suggestions are essential for future enhancements that will improve the products for all clients. Novari maintains a product feedback log, which is reviewed and scheduled quarterly. The log is assessed and prioritized based on product/company needs, security and privacy impacts, and the requirements of all clients.

Project Management

Related to Go live date changes.  

Purchase Additional Product Licenses

Related to additional Care Venue or Provide Licenses.  

Roadmap Item

A roadmap item is a feature that our team recognizes as having a significant positive impact on the entire product platform and multiple organizational workflows. A roadmap item is added to our board as a prospective enhancement feature for the platform. Novari maintains a product roadmap item log, which we review and schedule quarterly. The log is assessed and prioritized based on product and company needs, security and privacy impacts, and the requirements of all clients.

How to Submit Change Request

In order to provide you with effective assistance, we kindly ask that you share as much detailed information as you can. To help our team thoroughly assess and handle your request, please make sure that the information you provide is specific and comprehensive.

• Submit the form here: Change request

• Clear and comprehensive description of the proposed change.

• Specific aspects of the modifications including design and/or specifications.

• If you think it would be beneficial to include a screenshot for your change request, please email your screenshots to [email protected].

• Detailed description of the current workflow verses the workflow you are requesting.

• Reason behind the proposed change. This will assist us in understanding the objectives, benefits, or challenges that have prompted the request.

Once the form has been completed, we recommend saving a PDF copy of your request for your organization’s records. You will also receive an automated email with your request information and a change order request number, CO-XXXX-XXXX-XX-XX for your reference. If screenshots are required or you would like to begin communication, we recommend you reply all to the automatic email.

Once a request for a change order is submitted, the team will conduct a preliminary assessment to verify that your request includes all essential details and is directed to the correct resource for subsequent actions. This team helps evaluate the request to determine its feasibility, estimate the development and implementation efforts, and identify any potential risks to the product, workflow, or other clients. The preliminary evaluation may require a considerable amount of time because of the various elements that need to be taken into account and examined.

After the preliminary Assessment, once a request is deemed technically feasible, we will provide your organization with an acceptance criteria to review and approve. The mutually agreed acceptance criteria ensures that both organizations have clear visibility into the proposed work for the change request. Once approved, the request will then be assigned to the Novari Health Finance team to complete and provide your organization with an estimate.

After your organization has evaluated and accepted the estimate, a purchase order will be necessary. Please be aware that the pricing remains valid for 90 days from the date the quote is issued. We kindly request that any documentation related to your change order request, including the return of the signed change order document and purchase order, be sent via an existing change order communication or to [email protected]. With the PO in hand, our team will arrange the work for an upcoming iteration. Once a schedule is set, it will be communicated to you through an open support ticket and/or bi-weekly release notes.

If you have any inquiries or would like an update regarding your request, please feel free to contact us anytime at [email protected].