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Support Hours and Contact Email
Product | Contact | Support Hours |
|---|---|---|
ATC | 8:00 AM to 5:00 PM Monday - Friday | |
eRequest/MIRM | 8:00 AM to 5:00 PM Monday - Friday | |
Order Entry/Pharmacy | 8:00 AM to 5:00 PM Monday - Friday | |
Change Order | 8:00 AM to 5:00 PM Monday - Friday | |
Type 1 issue phone Number | 613-531-3008 or 1-888-793-9777 | 7/24/365 |
For Urgent or Critical Issues
Phone Number
1-888-793-9777 or 613-531-3008
Please contact the Novari Urgent Support number at 1-888-793-9777 or 613-531-3008, in addition to sending an email that includes all the necessary details. Urgent issues encompass situations where patient care is affected, application performance concerns, and inaccessible interfaces or features.
Important Links
Application Status Page provides real-time status of Novari applications and updates on any active service interruptions. You can also subscribe to this page to get automated notices.
Change request form can be used to submit requests for product, service, or workflow change in addition to reporting needs, training needs or any other requests you may have. It is essential that Support Coordinators collaborate internally regarding the specifics of the proposed change order request to ensure that all potential workflow impacts are thoroughly considered and all internal stakeholders approve the change before a change request is submitted to Novari.
Support Contact Form can be used to add a contact to Novari Health and subscribe to our release notes/Downtime Notifications. If the user is not a Support Coordinator, Please select 'Not a Support Coordinator for my organization'.This form ensures that Novari Health possesses accurate details of the Support Coordinators for your organization, allowing us to maintain our Tier 2 support. For the latest list of Support Coordinators for your Organization, please contact Support.
